1.) Reservations are required.
2.) First time boarders must register in person before scheduled shuttle pickups can be accepted.
3.) Acceptable proof of current vaccinations is required.
Reminder: If you forget to bring vaccination records, we can only get that information from your veterinary clinic during their normal hours of operation. Most clinics are closed evenings, Saturdays after 12pm, Sundays and holidays. If you must leave and your pet's vaccinations
are expired, your pet will need to get that vaccination (series of shots) immediately at your cost and will need to stay isolated from the playgroup for 24 hours in a kennel at our central facility.
4.) ALL PETS MUST ARRIVE IN A CARRIER OR ON A LEASH THAT YOU WILL LEAVE WITH US.
5.) We provide cages/pens/kennels/terrariums, vivariums and aquariums. No discount if you choose to bring your own.
6.) Bandages, cones, stitches, booties/socks, bandanas, bows, flea/tick collars and similar items are not allowed.
7.) A monthly topical or chewable flea and tick preventative such as Frontline is required.
Note: A flea/tick collar won't be sufficient.
8.) Pets found to have puppy warts, kennel cough, worms, fleas, parasites or other illnesses or injury etc. will need to stay isolated from
the playgroup in a kennel in our central facility. We will contact parents to determine an appropriate course of action for the remainder of the stay.
9.) Pets showing signs of an injury or contagious illness such as coughing, warts in the mouth, frequent or liquidy diarrhea or vomiting will need
to stay isolated from the playgroup in a kennel at our central facility. We will contact the parents to determine the best course of action for the
remainder of the stay.
10.) Pets who are behaving in a cranky or out of control manner will need to stay isolated from the playgroup in a kennel in our central facility
for a time out period for not more then 15 minutes and a nap.
11.) Pets who are acting aggressively or are endangering the safety of themselves, other pets or ourcaretakers will need to stay isolated from the
playgroup in a kennel at our central facility and will not be allowed back into the play group. Parents will be contacted to determine the
best course of action for the remainder of the stay.
12.) Pets must be picked up on the scheduled departure time and date, we operate much like a hotel. This means your pets space may
already be booked for a new guest based on your scheduled pick-up information.
13.) Please Note: There are no refunds or returns on any products, packages, daycare, field trips, training or boarding stays, unless Dragonfly Pet Boarding is at fault, i.e. booked wrong date for services, overbooked and there was no space. If you have paid up front for any of our services and have a change of plans, decide you no longer want our services, need to cancel, or the facility has deemed your pet is banned due to aggression/extensive damages/excessive escapes a credit will be issued. All credits will remain on the account to be used at a future date.
14.) The grooming salon is separate from the boarding/daycare facility. Salon hours are 9am til 5pm, if you are having your pet groomed he/she must be picked up at the scheduled departure time. Please be sure to make pick-up arrangements for your pet before closing hours, if your pet is left at the salon past closing hours they will be transferred to the late daycare pick-up facility and charges may result in an additional $10.00 each 1/2 hour past scheduled pick-up time to the owner accordingly.
If a problem arises and you need to extend your pets stay, contact us by phone immediately to makearrangements. This generally is not a problem unless it is during a holiday period. Failure to contact us may result in an additional $10.00 each 1/2 hour past scheduled pick-p time if we have to
attempt to find you.
*ALL PETS MUST ARRIVE IN A CARRIER THAT YOU WILL LEAVE WITH US
*ALL LARGE DOGS MUST BE ON A LEASH WHEN THEY ENTER AND LEAVE OUR FACILITY
*SORRY WE DO NOT ACCEPT INTACT DOGS or CATS
Credit Cards: All reservations must be confirmed by credit card.
An authorization does NOT charge to the card, although debit cards may be used, please consult your bank for policies concerning record
keeping for authorizations. Generally, debit cards used for an authorization require the customer's bank balance to have adequate funds for
the authorization at the time of the authorization (check in) as well as the payment - Payment for boarding is due in advance when you drop
off your pet.
Cancellations: If you must cancel your reservation, please do so at least 48 hours prior to the drop-off date (Terrariums, Vivariums, Aquariums & Rodent Cages are created the night before your scheduled drop-in)
Holiday Season: During holiday weekends we are closed unless prior arrangements are made
Saturdays: We are CLOSED no fees charged! To take advantage of this day you must drop your pet off no later than Friday’s close,
the day before. All fees are suspended from 12am Saturday and will not resume until 12am Sunday the next day.
But we never stop caring for your pets.